Delivery & Shipping
Despite our best endeavours, it’s likely some areas of the UK and many parts of the world will experience some level of disruption due to Coronavirus-related issues, which is also affecting Postal and courier services, impacting shortages on air and road capacity and escalation of shipping costs . We’re sorry about this. Every customer and order is important to us, . Thank you for your patience and understanding in these unprecedented times.
All orders are shipped using Royal Mail, MyHermes or a delivery partner local to you
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed over the weekend and Bank holidays are processed on the next business day.
UK Flat rate £2.50 – this will be changing from 1st July 2020 to reflect shortage of services and capacity and increased costs, Delivery costs will be calculated based on weight
Europe Royal Mail International Standard starts at £4.99, this is variable and will be scaled based on weight
Delivery charges to the USA will be increasing from 1st July 2020 – this is out of our control and is being dictated by UPU (Universal Postal Union). The method countries use to set their postal rates has changed.
For Destinations outside Europe – Please contact us info@mySpike.co.uk with your requirements
Destinations Outside of the UK, US and the EU
Orders shipped to destinations outside the UK, US and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by mySpike (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.
If you are placing an order from outside of the EEA you may have to pay import tax and duty charges. You will be asked to pay these once your order arrives in the delivery country. myspike.co.uk is not liable for any additional import tax and or duty charges issued by your country’s national import office to you. Such charges are issued by the country’s national import office to the recipient and are not controlled by myspike.co.uk in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country’s governmental or national import office website for further information.
The couriers and delivery services we use tend to deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.
Please Note: Orders to P.O Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.
mySpike Commitment to you
We will endeavour to dispatch goods as promptly as possible. The normal maximum period of delivery would be within 10 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 24 hours.